Privacy policy

Privacy Policy

This Privacy Policy describes how Viorita (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from viorita.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any steps required by law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from various sources. This may include communicating with you, improving the Services, complying with legal obligations, enforcing terms of service, and protecting our rights and those of our users.

What Personal Information We Collect

  • Information You Provide: When you interact with the Site or make a purchase, we collect information such as your name, email address, shipping address, billing information, and payment method.

  • Automatically Collected Usage Data: We collect information about your interaction with the Site, including IP address, browser type, device info, network data, and site activity. We use cookies, pixels, and similar technologies to enable this.

  • Information from Third Parties: We may receive information from third-party services, including payment processors, shipping partners, and other service providers to help fulfill your orders and provide services.

How We Use Your Personal Information

  • Process payments: Fulfill orders, manage your account, arrange shipping, and handle returns/exchanges.

  • Marketing: Send promotional messages and show tailored ads. If you are an EEA resident, this is based on our legitimate interest (Art. 6(1)(f) GDPR).

  • Fraud Prevention: Detect and prevent fraudulent or malicious activity.

  • Customer Support: To respond to your inquiries and enhance your experience (Art. 6(1)(f) GDPR).

Cookies

We use cookies for functionality, analytics, and marketing. You can manage cookies through your browser settings. Blocking cookies may affect your experience. See Shopify's cookie policy at: https://www.shopify.com/legal/cookies.

How We Disclose Personal Information

We may share your data with:

  • Service Providers: Third-party companies that help with payment processing, shipping, customer service, and marketing.

  • Legal Obligations: When required by law or to protect our rights, we may disclose your information to comply with legal requirements.

We do not use or disclose sensitive personal information without your consent.

Third-Party Websites and Links

Links to other websites are not covered by this policy. We are not responsible for their content or data practices.

Children’s Data

We do not knowingly collect personal data from children. If a child has shared data, parents may request deletion using the contact info below.

Security and Retention

We implement reasonable measures to protect your data. However, no system is fully secure. We retain data as needed to fulfill services, meet legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have the following rights:

  • Access, correction, deletion, and portability of your personal data.

  • Objection to the processing of your personal data.

  • Restriction of the processing of your personal data.

To exercise rights, contact us via the email below. We may verify your identity before fulfilling your request. You may authorize someone to submit requests on your behalf.

Complaints

If you have concerns, please contact us. If unsatisfied, you may file a complaint with your local data protection authority.

International Users

Your data may be transferred outside your country. If transferring data from the EU/EEA or UK, we use Standard Contractual Clauses or similar safeguards unless the destination ensures adequate protection.

Contact

If you have questions or wish to exercise your rights, contact:

• Email:  support@viorita.com
• Business Name: Heilora Limited
• Address:  UNIT 89, 3/F., YAU LEE
  CENTRE, NO.45, HOI YUEN ROAD,
  KWUN TONG
  HONG KONG
• Company Number: 77898208

For data protection purposes, we are the controller of your personal information.