Terms of service
Terms of service
Article 1 – Definitions
In these general conditions, the following definitions apply:
Withdrawal period: The period during which the consumer can exercise his right of withdrawal.
Consumer: A natural person who acts outside his professional activities and concludes a distance contract with the entrepreneur.
Day: Calendar day.
Long-term transaction: A distance contract concerning a series of products and/or services where the delivery and/or obligation are spread over time.
Durable data carrier: Any means that allows the consumer or entrepreneur to store information addressed to them personally, so that it can be consulted in the future and reproduced without modification.
Right of withdrawal: The consumer's option to withdraw from the distance contract within the withdrawal period.
Entrepreneur: The natural or legal person who offers products and/or services to consumers remotely.
Distance contract: A contract in which a system for the sale of products and/or services at a distance is organized by the entrepreneur, and only distance communication techniques are used until the conclusion of the contract.
Distance communication technology: Means that can be used to conclude a contract without the consumer and the entrepreneur being in the same place at the same time.
General Conditions: These general conditions of the contractor.
Article 2 – Identity of the Entrepreneur
• Email: support@viorita.com
• Business Name: Heilora Limited
• Address: UNIT 89, 3/F., YAU LEE
CENTRE, NO.45, HOI YUEN ROAD,
KWUN TONG
HONG KONG
• Company Number: 77898208
Opening Hours: Monday to Friday: 9:00am to 7:00pm, Saturday: 10:00am to 5:00pm, closed on Sundays and public holidays.
Article 3 – Applicability
These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated that the conditions are available and will be sent free of charge upon request. If the contract is concluded electronically, the text can be provided in such a way that the consumer can easily store it. In the event of a conflict between the general terms and conditions, this will always be resolved in favor of the consumer. If a provision becomes invalid or is void, the other provisions remain applicable. Situations or ambiguities not covered will be interpreted "in the spirit" of these conditions.
Article 4 – The Offer
Offers with limited validity or special conditions will clearly state this. All offers are without obligation. The offer includes a complete and accurate description of the products/services. Images must be a true representation. Obvious errors do not bind the entrepreneur. Each offer includes the price including taxes, shipping costs, the manner in which the contract is formed, the applicable rights of withdrawal, the payment and delivery methods, the validity of the offer, the costs of distance communication (if applicable), whether the contract is archived and accessible, how to check/correct the entered data, the available languages, the codes of conduct and the duration of long-term contracts.
Article 5 – The Contract
The contract is binding when the consumer accepts the offer and complies with the conditions. If accepted electronically, a confirmation is sent immediately. As long as receipt is not confirmed, the consumer can cancel. The entrepreneur guarantees secure electronic communication and data management. Orders may be rejected for legal or financial verifications. Upon conclusion of the contract, the entrepreneur provides: the address for complaints, information on withdrawal, information on warranty and after-sales service, the information from Article 4 (unless already provided), and the conditions for terminating long-term contracts. For ongoing services, this information is sent only once.
Article 6 – Right of Withdrawal
Consumers may withdraw from product purchases within 14 days of receipt. The product must be handled with care during this period. To exercise this right, the product must be returned in its original condition with all accessories. The withdrawal must be notified in writing within 14 days of receipt. The product must be returned within a further 14 days. If no intention of withdrawal is communicated within this period, the purchase is final.
Article 7 – Costs in the Event of Withdrawal
The consumer bears the cost of return. If payment has already been made, a refund will be issued within 14 days of receipt of the return or provision of proof.
Article 8 – Exclusion of the Right of Withdrawal
The right of withdrawal may be excluded for products: made to order, personalized, non-returnable, perishable, with fluctuating prices, unsealed newspapers/magazines, audio/video/software, or unsealed hygiene items. For services: accommodation, transportation, catering or leisure for a specific date, services started with the consumer's agreement before the end of the withdrawal period, or betting and lotteries.
Article 9 – Prices
Prices remain fixed during the validity of the offer, except in the event of a change in VAT. Variable prices due to market conditions will be clearly indicated. Price increases within 3 months are only permitted if legally required. Price increases after 3 months require the consumer's consent. In that case, the consumer can cancel the contract. Prices include VAT. The entrepreneur is not liable for typographical errors.
Article 10 – Compliance and Warranty
Products/services must comply with the contract, specifications, usage expectations, and applicable laws. Defects must be reported within 14 days of delivery. Warranty periods correspond to those of the manufacturer. The warranty is void if the product is modified, misused, or affected by material regulations.
Article 11 – Delivery and Execution
The entrepreneur handles orders and deliveries with care. Delivery is made to the address provided. Delivery will take place within 30 days unless otherwise agreed. Delays will be communicated. In this case, the consumer can cancel free of charge and receive a refund within 14 days. If a product is unavailable, a replacement may be offered and the consumer will be informed. Replacements retain the same right of withdrawal. The risk of damage/loss passes to the consumer upon delivery.
Article 12 – Long-Term Transactions: Duration, Termination and Renewal
Consumers may cancel indefinite contracts for the regular delivery of products with a maximum notice period of one month. Fixed-term contracts may be canceled at the end of the term with the same notice period. Consumers may cancel in the same manner as they entered into the contract. Renewals of fixed-term contracts are not automatic, except for limited newspaper/magazine subscriptions. Trial or introductory offers terminate automatically. Contracts lasting more than one year may be canceled after one year with one month's notice.
Article 13 – Payment
Unless otherwise agreed, payments must be made within 7 working days following the withdrawal period. For services, payment is due after confirmation of the contract. Consumers must report any payment inaccuracies immediately. Late payments may result in reasonable fees.
Article 14 – Complaints Procedure
Complaints must be submitted within 7 days of discovery. Complaints will be processed within 14 days. If more time is needed, the consumer will be informed. Unresolved complaints become disputes. Submitting a complaint does not suspend payment obligations. If the complaint is valid, the entrepreneur will replace or repair the product free of charge.
Article 15 – Disputes
Contracts are governed exclusively by Hong Kong law, even if the consumer resides abroad.
Article 16 – Additional or Deviating Provisions
Any additional provision must not disadvantage the consumer and must be presented in such a way that he can store it for future reference.
Article 17 – Amendments to the General Conditions
Amendments take effect upon publication. For current offers, the version most favorable to the consumer will apply.
Article 18 – Liability
The supplier is responsible for the materials and products supplied to the end consumer. The warranty on these products is valid. If the seller's after-sales service is insufficient, the supplier will intervene. The supplier guarantees that all products do not infringe intellectual property rights or trademarks. If a product is patented, the supplier certifies that it has the right to sell the goods. However, the seller is responsible for the content, accuracy, and operation of its website/sales platform.